Help
Frequently Asked Questions
1. How do I apply the reusable adhesive eyelashes?
Our lashes are designed for easy, mess-free application. Simply align the lash strip with your natural lash line and press down gently to secure. Our adhesive technology provides an instant, secure hold—no glue needed!
2. Can I reuse these lashes? How many times?
Yes, our lashes are made for multiple uses. With proper care, they can be worn up to 30 times! Just make sure to clean them after each use to keep them in top shape.
3. How do I clean the lashes after use?
To clean, gently remove any makeup residue from the lash strip with a cotton swab and a small amount of oil-free makeup remover. Let them air dry, and store them back in their case for future use.
4. Are these lashes safe for sensitive eyes?
Yes! Our lashes are made with hypoallergenic materials and are designed to be gentle, even for sensitive eyes and skin.
5. Do I need any additional glue or adhesive?
No extra glue is needed. Our lashes come with built-in adhesive technology, making them quick and easy to apply without the mess of traditional lash glue.
6. How long will the lashes stay on?
With proper application, our lashes are designed to stay on all day, providing a secure and comfortable fit from morning to night.
7. Can I wear these lashes with mascara?
For the best durability, we recommend applying mascara only to your natural lashes before putting on our reusable adhesive lashes. This will help extend the lifespan of your lashes and keep them looking fresh.
8. What if my lashes lose their stickiness?
If the adhesive begins to lose its grip, gently clean the lash strip with a cotton swab and oil-free makeup remover to remove any buildup. Allow them to dry completely before reapplying. If they’ve reached the end of their lifespan, it may be time for a new pair.
9. How do I remove the lashes without damaging them?
Simply peel the lashes off gently from the outer edge to avoid tugging or pulling. Store them back in their case to maintain their shape and adhesive.
10. Can I trim the lashes if they’re too long for my eye shape?
Yes! If the lashes are too wide, you can carefully trim them from the outer edge to fit your eye shape.
11. What is your return policy?
We offer a 30-day return policy for unopened lash products. For hygiene reasons, we cannot accept returns on opened items. If you’re unsatisfied with your purchase, please contact our customer service team for assistance.
Additional Help
Still have questions?
If you need further assistance, feel free to reach out to our Customer Support team. We’re here to help!
Contact Us
Email: support@[YourBrand].com
Phone: [Your Customer Support Number]
Hours: Monday–Friday, 9 AM–5 PM (Your Time Zone)
Shipping & Delivery
How long will my order take to arrive?
Orders typically ship within 2-3 business days and take 5-7 business days to arrive, depending on your location.
Do you offer international shipping?
Yes! We ship worldwide, with shipping fees calculated at checkout based on your location.
Tips for Best Results
- Store Properly: Keep your lashes in their original case to protect them from dust and maintain their shape.
- Avoid Oils: Oil-based products can reduce the adhesive’s effectiveness, so stick with oil-free products on and around the lash area.
- Apply Carefully: Gently press the lashes onto clean, dry skin for optimal hold.